FAQS
Who will bear local import duty and customs tax? A: All international orders may generate import tax, VAT and customs clearance fee stipulated by local customs. Buyers shall undertake relevant tariff charges independently, we will issue official customs declaration invoice upon request.
How long does international order arrive normally? A: Standard international shipping: 12-20 working days; Expedited international shipping: 5-9 working days. Peak holiday season and local customs inspection will cause reasonable delivery delay.
What payment methods are supported for global checkout? A: We support PayPal, Visa, Mastercard, Google Pay, Apple Pay and mainstream cross-border secure payment channels, all payment channels adopt end-to-end data encryption protection.
Is it safe to leave card information on your website? A: We never store your full bank card data on site backend. All payment procedures are completed via official third-party payment gateway, fully compliant with international financial privacy regulations.
Can I cancel my confirmed cross-border order? A: Free cancellation within 24 hours after payment. Once goods complete customs declaration and outbound, cancellation is unavailable due to international logistics fixed route rules.
What if my international parcel is detained by customs? A: Contact our support team immediately with parcel tracking number. We will provide customs declaration documents, assist customs clearance actively, and coordinate follow-up receiving solutions together.
How to track cross-border parcel logistics status? A: After outbound, a universal international tracking link will be sent to your registered email, you can check customs clearance, transit and local delivery progress in real time.